"Excellent service. Easy to contact by phone, straight forward drop off and collection, and friendly staff - plus customer toilet available at drop off area. Price compared favourably to other quotes. Overall we were very impressed by our experience and would use this company again."
"The arrival process went smoothly and was exactly what we booked and expected. A really pleasant (early) start to our short holiday. However the return process was unorganised, not managed well and not pleasant.
Our flight was late arriving, instead of 4pm it landed at 9pm (weather in Sweden). I followed Maple Manor instructions and telephone the office once through passport and security controls. We joined a long queue on the road side. Each time a minibus pulled up people just rushed at it throwing bags and cases in the boot, on several occasions baggage travelled off in the minibus without its owner.
There was no order, no register of who was next on the list to board. It needed to be organised. The hassled driver (a grey haired man) said they were a driver down and it was he who did all the drop offs and collections in the 45 minutes that we were standing there. My sister and I and a few other travellers decided the best approach was to let the pushers and aggressive passengers step right in front of us and board the bus and eventually we were the last to be picked up.
Maple Manor must monitor flight arrival times and be use to late arrivals. I understand this can increase the number of passengers waiting on it's service and it may not have enough drivers at this point. Waiting in a queue is not the issue, the issue was the lack of control, register and order."
"Excellent service and fast collection/delivery. The only point I would make is that the directions for the car park don't allow for clients who are arriving from any other direction. For example, we came through Chelmsford and NOT the M11. "