"The initial process of ringing beforehand was fine but when I arrived to drop off and pick up my vehicle I was just ignored. The lack of fluent English speaking staff makes it very hard to be understood. But apart from that it was a very good service. "
"This is a great service and personally I think it is good value for money and takes away the stress at the start and end of your trip. I've used the service a few times and always found it to be efficient and convenient. This last Sunday I had to wait in the car park lot for over 20 minutes for my car to arrive despite calling once I had passed through passport control. There seemed to be very heavy traffic coming into Luton airport which slowed up the process. Upon arrival a week ago we had to sit in traffic for nearly 15mins getting to the car park. Congestion at Luton seems to be getting worse...."
"I was disappointed very much so.On our return we had to wait for our car for over an hour in the rain and wind with a baby!!!!!When the car came back the guy lost our exit ticket so we had to wait even longer for him to get another one.Very disappointed..."