"Had a little problem getting to the right level, probably my own fault, spoke to the person on the intercom, who let me out free of charge, so no harm done, top service, have booked again for October"
"I recently used Terminal Parking for T2 @ Heathrow. I need to quantify my comments as I apparently booked my arrival for 09-May @ 05:00 when I actually arrived on 10-May @ 05:00. So the mistake was completely my fault. I also didn't call in advance as I've not done so in the past. Anyway, my only comment is that I noticed a missed call on my cell on 09-05 but as I didn't recognise the number and no voice mail was left I ignored it. Apparently, this was your service number trying to call me on the 09-05 I guess to ask why I had not shown up? Looking back, when you called me if you left a voice mail, it would probably have prevented this mistake. So my recommendation is in the future, if a customer does not show up at the designated date/time, would you please leave a voice mail and send an SMS. Again, was my mistake completely.
With kind regards