"My wife is disabled which is why we use Meet and Greet. There is no allowance made for this in the system at T3. This is not Simply Park's fault. It lies with BAA or whoever runs T3 and has decided that M&G has to operate on Floor 3 of the car park. Utterly ridiculous !!!! How are my wife and I supposed to get to &from the M&G area to check in or Arrivals???"
"It was easy and convenient to use, it takes the hassle out of parking off site and catching a bus, means you can walk straight in and out of the terminal from and to your own car. especially good if you are in a rush getting to the airport or tired after a flight back "
"Exit collection took around 15_20 minutes to arrive and the same on arrival.
Staff were courteous and provided all relevant information but when booking a meet and greet service I expect it to be just that !"
"Drop off was fine. However when we tried to collect our car upon arrival back in Heathrow we called the number we were given by driver and got told our car wasn't registered/booked with company. Initial customer service staff on phone were not very polite and tried to argue. Eventually after several phone calls and upon recognizing that company had made a mistake, staff attitude changed slightly. Very hard to understand staff on the phone. Basically the driver who collected our car at drop off gave us the wrong contact details and consequently we called a different company (in Luton!) who had no knowledge of our car. This made for a very stressful and confusing customer experience and wasted a lot of our time trying to figure out and panicking about where our car was. Very disappointing. "
"All good except for return journey when the company had written down the wrong date! My documentation showed the correct date so it was clearly their error. This meant I had to wait over 30 minutes while they moved cars around in the car park to locate mine. They did their best and were friendly enough but after my trip away, I was keen to get home and it would have been quicker (and cheaper!) for me to have booked the park & ride ."