Reviews - ParkingTime UK - Heathrow Airport

"I called to before I arrived and nobody there so asked and was sent to the drive fly desk they took the car and then tried to charge for it when I returned.i believe they did this deliberately as they had my documentation. Your guy was calling when we were in the airport but all too late then. Night mare"

"Excellent service, very easy and convenient drop off. Getting back the car after the baggages arrived was fast and easy as well. I’d recommend the service, for a very reasonable rate."

"BEWARE!!!! My car was returned filthy with parts missing and bodywork damaged totaling >£300. It was evident that the car was not parked in a secure garage as promised. I strongly suspect that this company is running a scam, parking cars in unsecure free parking places and charging clients for "safe parking with CCTV". 1 month on and ParkingtimeUK continue to ignore their responsibilities and mend my vehicle. After reading reviews, it looks like other clients have had similar issues, don't take the risk and become the next. Use this company at your peril."

"Slow to pick up car. Slow to pick up car. Couldn’t find booking on my return. Was told to go to car park level 4 to have car returned to me, then 20 minutes later, phoned me back and told to go to level 5. Have used this company a few times and this was by far the worst service, I have received. Very unprofessional, when answering the phone & I will ensure I don’t just go for the cheapest option again. After all ‘ you get what you pay for’."

"The arrival process was smooth and quick but the exit took a long time. We had to wait more than 40minutes for the car and when it arrived, there was another wait to collect the ticket. Overall, a good service."

"Very good service, especially prompt delivery of car on return"

"The issues were as follows: 1. Drop off - No official meeting point, no member of staff with ID, paperwork or information. I had to trust a guy due to timescales who had a screenshot on his phone. No uniform, no identification. All other companies in the parking meet and greet had official stands. Not this company. 2. On return I was told to meet at drop off outside, not the parking area. Once again the parking guy had no official paperwork, fortunately my car, but he was driving with 2 mobile phones on his lap and was moved on by the police with a verbal caution. 3. We then proceeded to the car park to meet him. The car outside was undamaged, few! But inside he had adjusted everything, seat, height, tilt, mirror, heating controls and worst of all was using some kind of hair product that has stained my head rest. I had to scrub it clean, before I could drive off. The car smelt badly. Following all the above issues I experinced I would be grateful if someone could contact my collegue ([email protected] - 01509 640 140) to arrange a refund/ compensation accordingly. "

"This was a good experience. My phone calls were answered immediately and the instructions were clear. There was minimal delay in the chauffeurs arriving and no hidden costs. I was impressed."

"Appalling - do not use left at least a quarter of a tank of petrol in Tank when picking up the car the chap went off very quickly saying nothing. When I got in the car luckily I saw 5 miles left in Tank!! So I had to find a garage ASAP to fill up - where had my car been driven to!!!"

"Useless "

"I would have been better parking at long stay or off site parking, wait time was 1 hour from phone call. Terrible service would not use again as worse one I have used, normally through simply park very good service given."

"Unfortunately we waited some 45 minutes on the way back.We called immediately we passed through security."

"Very effect service from start to finish. Car was returned in perfect condition. Shall be using this company again in future. "

"Excellent service would definitely recommend and use again "

"Had to wait nearly an hour at the drop-off, despite several calls ahead of time. A bit disappointing really, but the staff were great and friendly."

"Competitive price and easy drop off and pick up at the passenger drop off lanes at terminal 3 Heathrow. "

"Drop off on arrival absolutely fine but instructions for collection after baggage retrieval sent us to Short term car Park level 5 which was for drp offs only! Was sorted eventually. Kind regards Brian Williams"

"Great service but only downside is the car arrived back covered in bird's mess which had to be expensively cleaned off."

"We had to wait for the driver on arrival at T5 (he went to the wrong terminal T3) and had to wait 40 mins went we arrived back from Las Vegas. Otherwise the service was reasonable Roger Harrison"

"We used parking time before. Would recommend their friendly and prompt service. "