"On arrival and exit the phone numbers provided when called came up as an invalid number, causing alot of stress whilst driving to the air port. luckily managed to find a different number so we knew what to expect on the way back. "
"Overall it went smoothly. Both drivers were pleasant and helpful. I made a mistake with arrival time, I put 11am instead of 11pm, so got charged £10 extra for that. If the plane was delayed by more than half hour that will cost you extra. All in all much cheaper than competitors. I missed my plane all the same because of the rat hole that Stansted has become, or maybe it's always been like that. Extremely overcrowded, meaning that the security was ultra slow. I won't fly from there again. Though flights are cheaper, you now pay for higher parking fees than it used to be. Because I missed my flight I ended paying a lot more than had I flown from Birmingham instead+ so much more civilised than Stansted. I travelled to Heathrow for another flight. Luxury compared to Stansted"
"I received a call on the morning of the day I was to leave my car at the airport advising that there was a motorway closure due to a multi-car pile up. I thought this was a fabulous bit of advice, it could have meant me being late for my flight. Extremely helpful and not up to the car park company to inform me. Would highly recommend solely for this gesture, however had only a 2-3 minutes wait for dropping the car off and also picking the car up."
"Lady who took call on arrival and booked me in was Esther surly and spoke very quietly on the phone when I was approaching the parking area. Car was not inspected in front of me on arrival as is the norm for Car handover
On collection I noted Car was covered in bird poo and tree pollen, as clearly the car had been parked under trees and mileage and fuel use indicates to me that it had been parked some distance from the airport, is this the case?
Helpful lady on collection but again no opportunity to inspect car or comment in any issues, is this normal? "
"Had to wait a long time for car to be delivered back to us. £5 exit fee each way was something I’ve never experienced before with your group. Disappointing. Not as good as when I’ve used your service at Gatwick,Luton or Heathrow. "
"Disappointed to be charged £20 for arriving 10 mins late due to diversions. Although the member of staff who greeted us was very polite, when I spoke to the manager on the phone he was unprofessional and rude. I never received any receipt for the money paid and will definitely not use safe2park again. I've used simply park and fly many times before and always received an excellent service. I will definitely be checking and never using safe2park again."
"On our return we called up from the terminal as requested to have our car meet us. This was at 2015 in the evening. We were then left waiting in the freezing cold outside Stansted airport for over an hour. Despite several phone calls, our car was not delivered to us until 2118. It would have been much faster (and warmer!) to have used park & ride."