"When we dropped the car off nobody was there to take our car.. we had to call 3 times until somebody answered the call
When we came back from holiday we had to wait over 30min for the car and the person on the phone was not friendly"
"Departure no problems, except that the representative in a black jacket wasn’t easy to find as all companies were wearing black!
Arrival, call number went straight to voicemail and mobile number provided constantly engaged. Waited over an hour for the car to be delivered back. Representative didn’t know what was going on. Won’t be recommending. Poor service.
"Terrible experience. I phoned once I landed at Heathrow and was told it was busy due to holidays and would take 20-25 mins. In fact it took nearly 45 mins!!!!!
I called the office and was told driver had left and he didn’t know where the driver was and to make a complaint if I was not happy.
I definitely was not happy. Will not use again. "
"Very easy and smooth process all round. Arriving back at Heathrow late at night slightly worried how it would work out as keen to get on the road and home. As soon as we phoned they answered and knew who we were and within 15 mins car was ready and waiting. Will def use again. "
"Something went wrong this week with the arrival process as the paperwork had not reached the desk in the terminal. On the other hand the return was perfect as the car was delivered before I reached the pick up zone. "