"Dropping off the car went well apart from the guys at the desk did not have my details and need to make a call to confirm which only took a minute or two.
Collection was easy although I called as instructed, after collecting my luggage, the car took another 10 mins to arrive once I reached the collection point.
Having said that, the service worked very well."
"Collection was excellent, especially as I found myself on level 3 and could not find a way up to level 4, so they collected the car from where it was.
On return, there always seems to be a 15 or 20 minute wait. Once upon a time they would deliver the car to the collection point once they knew that the flight had landed, hence no waiting for it once baggage had been collected. That is a much better service.
After a longish flight and a wait for bags, one is not in a good mood for another 15-20 minute wait. "
"Used SimplyPark (Executive Parking Heathrow) on many, many occasions. Always a great service. This last time was also particularly good given that my flight was delayed by 2 hours. No such problems with SimplyPark."
"Whilst the service was not the cheapest on offer, it was a good service with which I was very impressed. On arrival at LHR we did take a wrong turn and found ourselves on floor 3 with no means of driving up one floor. We did not realise that we needed the second ticket machine not the first. I visited your desk on foot where it was all resolved by a very helpful member of staff. Perhaps 'keep to the left' is written in upper case in your instructions as is the level number. As my return flight arrived very late I was concerned that the desk might have closed before we got there. I was reassured that a member of staff would always wait for a customer, should the flight be delayed. On return, we received a call-back on our mobile and all went smoothly."
"I use Executive parking once or twice a month. On the rare occasion the call for pickup line can be busy. However, this has not affected my car being there and ready to go. They do a great job. Warm and friendly staff. "