Reviews - Executive Park and Fly - Heathrow Airport

"On return to Heathrow T5 NONE of the 3 telephone numbers given to us to call were answered for a period of at least 15 minutes. We returned to the Executive Parking desk on level 4 of the Short Term Car Park to be told ‘they did not know exactly where our vehicle was at that time’. After a number of phone calls we were told it would be delivered in 20 minutes. We were delayed by approximately 35 minutes from the time we first tried to call, after collecting our luggage and clearing customs. This is not an acceptable service and consequently wish to claim a MINIMUM of 50% of the total parking charges paid."