Reviews - LG Parking - Gatwick Airport

"Drop off and pick up worked well. No major delays and staff were friendly and efficient."

"Never done this before, but was simple with no hassle "

"There is only one number available to call and it can be engaged. Took more than 20 min both pickup and delivery. Otherwise polite and honest"

"Amazing, no waiting excellent service would 100% use again "

"Great service for a great price "

"We found the service to be excellent in every way! Great price, great contact."

"Great service, very efficient, friendly staff and great value. Will definitely use again."

"Excellent service will be using this service again"

"Good value for money, convenient service would recommend "

"Efficient service "

"Exit procedure worked fine. On drop off, however, i waited approx 30 mins for someone to arrive to collect my vehicle. at the same time around 4-5 other drivers were also waiting. Everybody rushed to get the attention of the ONE attendant causing chaos and further delays in key collection. IF 5 vehicles were due to be dropped off at a similar time, surely dedicated staff should already be at the airport waiting for the vehicles?"

"Amazing service "

"Worked great no complaints "

"Overall, our family had quite a mixed experience. How your system is setup is brilliant, but how it is carried out in practice is really not that good. Arrived at the correct car park and level only to be told that they were not expecting me. After booking with yourselves, we later had to change the times of drop off and pick up. This info. was not communicated to the people in the car park and resulted in 20-30 mins. wait. We had the time to wait, so it wasn't a problem. If however, we didn't ....! On arriving back at Gatwick after our holiday, there was a long delay with everyone's baggage. I thought it was better to phone yourselves after we relaxed a bit, in a coffee shop. After giving my details, I informed the attendant that we would be there soon after we drunk our coffee. My curt reply was that I had 20 mins. to pick up my car. The attendant told me that he had already put in a request for my car to be brought there and there was nothing more that he could do. If I was given the option to phone him again when I was ready, that would have been fine. I did not want to be rushed, but that was our unfortunate experience."

"We had a major problem at the start. We did not receive an email so we looked at the your website for information and after hunting around for ages we managed to find a little information. It said to go to the orange car park which we did but not one was there to meet us. After trying to call the main office number for more that half hour and no one returning our call we finally managed to get through to someone who said we should have called a number given to us (which we did not receive) i said we could not find anything about there being a different number to call other than the main office number and they said it would take another half hour for someone to pick up our car. in the end they took our car 1hour after the arranged time which left us with loads of stress running around with 2 small children and baggage trying to catch our plane. In hindsight we should have called before leaving the house so it was not really your fault but a call from you to make sure or someone answering you phone or someone replying to our messages (which no one still has) would have made to whole experience a lot less stressful. Another this that is not clear is how you describe the car park. Orange 3 ??? we thought there was more than 1 orange car park so when we found an orange car park we asked a security guard where is orange 3 and he said this is it so we sat on level 0 withing. it would be much better if you would say orange level 3. in the end we found you but omg!!! how hard could it be !!!"

"Only booked at 3pm the day before, staff were polite and prompt. Excellent service, thank you."

"The whole process was quick, easy and well planned. It was really quick at both hand over and pick up and we had no problems either time."

"Really good service. We had to wait a little for the car to be brought to us with a 3 yo and it was quite cold but apart from that excellent service "

"All good"

"A very easy and straight forward process would use again on my next trip"