Reviews - Terminals Parking - Heathrow Airport

"You have the wrong instructions on your written arrival and departure process which is confusing. Please update your instructions"

"Drop off was fine. However when we tried to collect our car upon arrival back in Heathrow we called the number we were given by driver and got told our car wasn't registered/booked with company. Initial customer service staff on phone were not very polite and tried to argue. Eventually after several phone calls and upon recognizing that company had made a mistake, staff attitude changed slightly. Very hard to understand staff on the phone. Basically the driver who collected our car at drop off gave us the wrong contact details and consequently we called a different company (in Luton!) who had no knowledge of our car. This made for a very stressful and confusing customer experience and wasted a lot of our time trying to figure out and panicking about where our car was. Very disappointing. "

"Excellent efficient and friendly service"

"Very good service. Only a few minutes wait each end of the process. Good documentation and quick to answer the phone when called. Would use again and recommend."

"Exellent service and of course value for money."

"Car was returned wet and looked as it had been cleaned but when dry it had only beed hosed down as remained very dirty. "

"Great service on departure and arrival! "

"This week's return flight was late and my car had already been delivered to the pick up point by the time I had cleared through passport patrol. Fantastic service. Thank you"

"All good except for return journey when the company had written down the wrong date! My documentation showed the correct date so it was clearly their error. This meant I had to wait over 30 minutes while they moved cars around in the car park to locate mine. They did their best and were friendly enough but after my trip away, I was keen to get home and it would have been quicker (and cheaper!) for me to have booked the park & ride ."

"Smooth efficient service"

"Efficient & effective service - Thank you."

"Had a little problem getting to the right level, probably my own fault, spoke to the person on the intercom, who let me out free of charge, so no harm done, top service, have booked again for October"

"The usual helpful, friendly team provided efficient service this week. Thank you."

"Like a breeze. So easy to drop the car off at departures and have someone else take care of the car parking. Incredible value for money too. "

"All good as always"

"Very efficient and friendly. I would thoroughly recommend them. "

"The procedure was simple and I was met on time on both outward and return journeys. Provided your price remains competitive, I will use and recommend you. Regards Steve Osborne"

"all good"

"An overall hassle free experience. I will certainly recommend this company to others"

"great service; no waiting."