Reviews - Terminals Parking - Heathrow Airport

We have collected 805 reviews for Heathrow airport parking with an average rating of 4.7 out of 5.

Rating Rating Rating  Rating  Rating  (805 reviews)

Avg Shuttle Wait Time

No transfer/Shuttle is required as Chauffeur of Terminals Parking will meet you at the Airport


Reviews

1.7/5
Rating score

Ellen Zimmer

"Drop off was fine. However when we tried to collect our car upon arrival back in Heathrow we called the number we were given by driver and got told our car wasn't registered/booked with company. Initial customer service staff on phone were not very polite and tried to argue. Eventually after several phone calls and upon recognizing that company had made a mistake, staff attitude changed slightly. Very hard to understand staff on the phone. Basically the driver who collected our car at drop off gave us the wrong contact details and consequently we called a different company (in Luton!) who had no knowledge of our car. This made for a very stressful and confusing customer experience and wasted a lot of our time trying to figure out and panicking about where our car was. Very disappointing. "
Confirmed purchase:
10 April 2017

Published on:
07 July 2017
Value for money
Staff friendliness
Arrival and exit process
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