Reviews - Sure Parking - Gatwick Airport

We have collected 1072 reviews for Gatwick airport parking with an average rating of 4.7 out of 5.

Rating Rating Rating  Rating  Rating  (1072 reviews)

Avg Shuttle Wait Time

No transfer/Shuttle is required, Sure Parking Chauffeur will meet you at the Airport


Reviews

4.5/5
Rating score

"Very good service. I bit chaotic when we arrived on the Thursday but we eventually got there - not a problem and when we got back everything was fine phoned when we received our bags and was there about 5/10 minutes. Good service would recommend."
Confirmed purchase:
07 September 2017

Published on:
26 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

5/5
Rating score

"This was the first time we had used this service and we would definitely be using it again as much easier and hassle free than other services "
Confirmed purchase:
12 September 2017

Published on:
26 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

5/5
Rating score

"Excellent service"
Confirmed purchase:
06 September 2017

Published on:
25 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

2.5/5
Rating score

"I called to say I was 20 minutes away and never heard any mention of level 1 carpark. Maybe it was a bad connection ? However I looked at the instructions on the receipt email and followed them to the top floor as stated in car park 6. It took along time to reach the top floor only to see no one there I called a number of times and the phone line was busy. I eventually was told it is level one. This process took all in all 15 -20 extra minutes of my time. Time which I didn't calculate for. I think a company should have the correct details on their website for their customers not the wrong indignation regardless of whether it is mentioned in a phone conversation. How hard is it Just correct and update the website"
Confirmed purchase:
23 September 2017

Published on:
25 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

4.5/5
Rating score

"An easy process at departure and arrival."
Confirmed purchase:
13 September 2017

Published on:
25 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

5/5
Rating score

"very quick process, car was delivered back to the airport within 5 mins of us arriving at the collection point"
Confirmed purchase:
14 September 2017

Published on:
25 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

4/5
Rating score

"Great service as usual but slight delay on car arrival on our return,nothing we could not cope with. Look forward to using you again."
Confirmed purchase:
05 September 2017

Published on:
25 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

5/5
Rating score

"Very easy to find and staff were waiting on our arrival. Great value for money."
Confirmed purchase:
05 September 2017

Published on:
25 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

5/5
Rating score

"Excellent service provided. Car returned with only a 5 minute wait."
Confirmed purchase:
05 September 2017

Published on:
25 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

5/5
Rating score

"Good, friendly staff, excellent service. "
Confirmed purchase:
13 September 2017

Published on:
25 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

3.7/5
Rating score

"arrival process excellent, but return had to wait 35 minutes for the car to arrive."
Confirmed purchase:
01 September 2017

Published on:
23 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

4.7/5
Rating score

"Excellent service,thank all you guys."
Confirmed purchase:
09 September 2017

Published on:
23 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

4.7/5
Rating score

"2nd time of use, all good"
Confirmed purchase:
29 August 2017

Published on:
22 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

4/5
Rating score

"Pretty good service overall - would definitely use again. Price was excellent compared to other companies offering similar service. "
Confirmed purchase:
11 September 2017

Published on:
22 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

4.7/5
Rating score

"Good service, friendly staff, no waiting around. "
Confirmed purchase:
21 August 2017

Published on:
22 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

5/5
Rating score

"Very good efficient service. One minor complaint was had to ring about three times before someone answered on the day we travelled and twice before someone answered on our return. Despite this was very satisfied and would definitely use again."
Confirmed purchase:
14 August 2017

Published on:
21 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

2.5/5
Rating score

"Called once I arrived at Gatwick and guy told me he was really busy and to call once I had my bags ... I explained I was nearly at that stage as just through passport control. I called numerous times and no answer. When I got through he said he was on way... I waited 30 mins in cold weather with tired baby... car was dirty in the outside. The driver was nice and the experience dropping off was positive but the return was shocking .... the whole point is to be greeted and not wait around ... would've been cheaper and quicker to get a train. Terrible experience "
Confirmed purchase:
13 September 2017

Published on:
22 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

4/5
Rating score

" Drop off great no waiting at all however we had to wait over 30 mins for our car to be delivered back to us if I had known you were taking that long, we could have phoned earlier you perhaps should change your pick up instructions of notify customers by text what delivery times are, so customers can judge when to phone you better"
Confirmed purchase:
11 September 2017

Published on:
20 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

5/5
Rating score

"Very good service would use again thank u "
Confirmed purchase:
30 July 2017

Published on:
20 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

5/5
Rating score

"Great service from Simply Park. Booked my parking 2 hours before I was due to arrive at the airport and received drop off and pick off information immediately. Instructions were really clear and the staff at the airport were friendly and efficient. Had to change my return information whilst I was away as my flight details had changed and was able to do this via the internet. My car was returned to Gatwick within 15mins of calling the Simply Park rep - whilst waiting the team were friendly and chatty and couldn't have been more helpful. Overall a very good experience and I would happily recommend."
Confirmed purchase:
14 September 2017

Published on:
19 September 2017
Value for money
Staff friendliness
Arrival and exit process
Would you recommend?

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