Reviews - Cophall Parking - Gatwick Airport

"arrival and handover of key was smooth and well managed. Bus took a little time to leave as we were held up by other customers arriving. When we returned to Gatwick, things did not go well. I called as instructed and we waited at designated bus stop for 25 minutes for bus, which did not arrive. Called again and was told 5minutes as bus was on its way. Some 10 minutes later, a "Maple" mini bus arrived and as we had no idea that this was from the same company, this loaded 2 people and left. After chatting to an APH driver, he told us that Maple owned the company and were in fact from the same site. At this point I was getting angry and phoned the site was told that a bus was en route and would be 5 minutes. Some 15 minutes later a full sized bus arrived and took us to site. So our wait was 60 minutes."

"Liked the water available in reception."

"Excellent service"

"Came back to my front tyre flat with a big gash in the side of the tyre wall. I pointed out large pot holes on the site to the excellent , friendly and helpful staff who documented my cars condition and logged the damage. I then received an email absolving yourselves from blame, suggesting that I drove around the m25 and m23 on a flat tyre. I'm pretty sure if it was flat on arrival it would definitely have been noticed and documented?"

"Staff ok just didn't need an hours wait to get our car because another car was in it's way. The whole office was packed with couples and tired families with kids who just wanted to at 1.30am get home. We had over an hours journey home. Then had detours which topped the night off. "

"Excellent experience, will use again"

"First time user. Directions were good. Bit confused at the entrance as the name used to book with did not appear on the board at the entrance. Staff were busy moving cars and greeting people. Friendly face at the desk checked my booking and told me to use the first minibus. Driver was stood by bus and a few customers milling about. Not sure if they were waiting to get on or not. They were not. loaded my bags and climbed aboard. Quick and efficient transfer. On return went to zone 7 as instructed. Bus went past to zone 6. Again a quick transfer via south terminal. 10 or so people on the bus. Greeted at reception and advised of car location and exit pin. Found our way out but again a bit confusing working out the exit lane. Overall a positive experience"

"I'm very happy with this car park company. Easy and very welcoming from staff side. Definitely can recoment to others. Dace"

"Very good service "

"Staff are constantly busy and understandably don’t have time to be friendly but this is an unfortunate part of a good value service designed to be the cheapest rather than the friendliest. "

"Your staff were excellent. We hardly had to wait for our return transfer and the location was very convenient for us. We would definitely use again if flying from Gatwick. Thanks."

"Faultless and great price"

"Excellent and reliable service. Quick pick up once flight landed back in the UK. "

"Very impressed, got their card for future reference. Thank you"

"Very good"

"Professional, easy and good value."

"Seamless and efficient"

"Great value for money. Very close to the airport and easy to follow. I will definitely park here again."

"Extremely easy to use. All of the staff I encountered were friendly Andy polite. The service was prompt, clean Andy well operated"

"Efficient and stress free. Very reasonable price too. "