"The advantage of meet and greet was the drop off and pick up at a point convenient to the customer and near the terminal.
At Birmingham it is at the rear of the covered carpark which is cheaper and nearer to the terminal building. This is a stupid place to have a M & G and in adverse weather you are left standing around in the open. A very long and tortuous walk not suitable for the elderly with all the luggage.
Will not use again.
This was the second time of using but the booking had been made before I had experienced the first. At that one the call was made and we still waited 20 mins for the car to arrive after walking to the collect point. Staff unhelpful and brusque.
Car interior left muddy with boot marks to sills and door interior. Obviously no care taken."
"Arrival we did not receive a call we called company I had to keep repeating the booking reference and car reg several times gave up in the end spoke to ground operative who helped. Return pick up a lot better called on baggage collection car there very simple "
"At previous airports meet and greet has meant that that we are literally met at the airport departure door both on departure and arrival. This one had us driving to a car park, leaving our car and then walking to the terminal. We picked meet and greet as we have a toddler and baby so thought it would be the easier option. We would have been better parking the car in the car park ourselves as it would have been cheaper and no different "
"Absolutely no hesitation in recommending this company first class service no hanging about the people were waiting when we arrived at Birmingham and prompt response to telephone call and car was waiting when we returned couldn't ask for any more
"Not quite as simple as other meet and greet I've used. You call them when you get there and a guy appears within a couple of minutes and takes the car. Same when you land you call them and they bring the car back within ten minutes, they don't monitor the flights, but as long as you know this it's not a problem, overall good value for money. Only thing I didn't like is there is about 5 companies out of the same car park so can be difficult to get any help (this was BHX)"
"The best service we have ever had from meet and greet! Staff there as we arrived and we were there earlier than planned and when we got back the car was waiting always had to wait with other companies. Will definitely use these every time we travel from Birmingham. Thanks"