Reviews - Budget Parking - Birmingham Airport

"check in was good and no problems at all however return was a different matter. It took an hour and excuse was a comment that we made a mistake despite 5 phone calls (one made by their own driver) and repeated promises 1) that a driver would be with us in minutes or 2) that they would call back once they checked. Why they should not tell the truth and not keep to their word is beyond me. Another issue is, as waited such a long time (1 hour) that we saw others being picked up and on more than one occasion the driver had to wait for the passengers to turn up. Imagine our glee when one group turned up after our 40 minutes wait about 3 minutes after the driver arrived and they were given PRIORITY! A daft system to say the least. As for value - excellent, probably too cheap, finding them, no problem, but NOT happy with service received last night!"