Reviews - Purple Parking - Heathrow Airport

"The key issue was dropping off. we specified 4am on the booking and that was not picked up on, yet when I was approaching the airport and rang to say I should be arriving by 4.30 I was told that the whole business did not open until 5am. This put me in complete confusion. I also arrived and when I was met there seemed to have been a complaint tht I was in the wrong place and should have dropped the car somewhere elsewhere? I did not undrstand this and was very relieved that, by 4.50am I had given my keys to the peeople at the short stay in Terminal 4 of Heathrow and had not been made to drive off somewhere else. The specification on booking had been that it would be valet driven from the terminal so this whole encounter was very confusing and contrary to what I have experienced previously with Simply PArk and fly When I came back yesterday I rang to ask if i would be picking up from the short stay and I was. This relieved me hugely butI was presented wiht a supplementary bill which I questioned. AT that point the excess payment request was dropped. I dont know the basis for its being presented or why it was dropped. This was also very confusing and reduces my confidence in the company. At this point in time I am not sure if I am going to use you again."