Reviews - Park n Fly - Heathrow Airport

"I was deeply disappointed by this service. Arriving back in London after a night flight with 3 children we were told it would be a 40 min wait for our car. When I called an hour later to find out why the car had not arrived, I was told that it was still at the carpark stuck behind another car that could not be moved as the key had broken. No-one had called to inform me. 3 hours later we finally got our car back. I hope I will receive a full refund but I would rather have had a good service. "