"Overall the process was efficient, and it would have been 5 stars throughout if it hadn’t been for the scratch along my bumper. Clearly someone had either hit my car or they reversed into something. No appolgy didn’t even walk me to my car. Just pointed and said “it’s over there” shame as it was until then a good service no hanging about. "
"Very kind and helpful staff. Car was all ready and waiting upon our return. Agent present and ready to take our car upon arrival. I have used ace few times now and the only slight negative is that I sometimes have difficulty understanding the guy on the phone."