"The guys cocked up badly by delivering the wrong car - so we are hanging about for 30 plus minutes at 1.30am and dog tired. It turns out the man we phoned did not hear my name correctly. If in doubt he should have asked me to spell it or for the reg number. I think I should be given some sort of refund for this inconvenience."
"very efficient, text on departure and arrival - probably would like to see nearer to 10 mins maximum wait on arrival given they have access to the forecourt area - that said they said would be 15-20 mins - and was in that timeframe"
"Hi, this was such an easy process. It makes such a difference when you arrive back late at night and have your car waiting for you! Would highly recommend and will definitely use next time I go away!"